Beginning:
In the bustling city of São Paulo, a seasoned transport company equipped with German Goldhofer and Nicolas axle lines faced new challenges. They planned to acquire additional axle lines to address the upcoming heavy-lift projects. Faced with the high prices, slow delivery times, and expensive maintenance costs of European brand products, the customer sought a reliable and economical solution from China.
Discovery and Selection:
After some market research, Carlos discovered the HIPOTRUK website (www.hipotruk.com) one night through a Google search. He was attracted by the description and reviews of our HIPOTRUK HPG1 axle line product – a product that offers European brand-level performance at a more reasonable price. He decided to delve further and sent us an inquiry requesting more product information, technical specifications, and quotations for his evaluation.
Opportunity and Challenge:
They aimed to find hydraulic axle lines from China that were reliable and reasonably priced, but since they had never imported hydraulic axle lines from China before, they were cautious about the quality, product specifications, and after-sales service of Chinese hydraulic axle lines.
Solution Match:
To address Carlos’s concerns, our HIPOTRUK team responded quickly and made the following efforts:
In terms of product solutions: We showcased the HPG1 modular trailer’s features to Carlos through an online video call: a load capacity of 45 tons per axle line, adjustable height, and 100% compatibility with Goldhofer THP SL hydraulic axle lines, especially adjusting the axle spacing from 1500 to 1800 mm to comply with local regulations. Most importantly, we offered an extremely competitive price, only 60% of the equivalent European brands.
In terms of quality assurance: We informed the customer that after production, a loading test would be conducted to check the quality of the product, and rigorous pre-shipment tests would be performed on the hydraulic steering system, lifting system, etc.
Finally, we invited the customer to inspect our product quality on-site before placing an order, as well as inspections during production and once again inviting the customer or a third-party inspection agency to check before delivery.
In terms of after-sales service: If needed, we could provide a professional service team to guide and assist the customer on-site with the use, maintenance, and repair of the vehicles.
Close the Deal:
Carlos was highly satisfied with the professionalism, product quality, and service of HIPOTRUK and decided to place an order. We quickly completed production in two months. After the trailers arrived, they significantly improved transport efficiency and achieved a zero-failure rate after several months of use. Carlos was extremely satisfied with this investment, stating that our HIPOTRUK products had changed his perception of Chinese products.
He shared this successful transformation with his peers in the industry. “Since we started using HIPOTRUK’s trailers, our operational costs have significantly decreased, and efficiency has greatly increased,” Carlos said. “I strongly recommend HIPOTRUK to companies looking for cost-effective solutions.”
If you, too, wish to experience a transformation like Carlos’s, don’t hesitate to contact us for more information. Let HIPOTRUK help your business soar.
